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What’s stopping customers from paying?
Bradley Guernsey
October 28, 2025
In partnership with
Day 3. Ready to go?
Tighten Up: Eliminate Any Excuses
Today’s goal is to remove friction. If customers say they “never received the invoice,” resend it immediately. If they’re “waiting on approval,” offer to contact their AP team directly.
Double-check every invoice is correct and sent to the right contact.
Provide payment links or QR codes for convenience.
Offer same-day confirmation once payment is sent.
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You can’t fix what you don’t confront — so tackle every excuse head-on.
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