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Many invoices don’t go unpaid because customers won’t pay. They go unpaid because something is unclear, missing, or disputed. I’d make sure your terms and conditions cover payments and disputes very specifically.
Disputes quietly slow cash more than almost anything else in receivables.
Where disputes usually come from
Incorrect amounts or pricing
Missing purchase order numbers
Unapproved charges or scope changes
Customers saying they never received the invoice
Most delays start with confusion, not refusal from your customers.
Why fast resolution matters
Cash stops moving while disputes sit unresolved
Aging reports grow without real progress
Customers wait until issues are fixed before paying anything
How to resolve disputes faster
Assign clear ownership for dispute resolution
Respond immediately when an issue is raised
Document the problem and required action
Set deadlines for resolution, not open-ended reviews
Prevention is even better
Send accurate, complete invoices
Include all required documentation
Confirm billing details before invoicing
February is about receivables that actually convert to cash. Fast dispute resolution keeps invoices moving instead of stalling.
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