Who’s following up on your receivables?

Managing receivables isn’t just about collecting invoices…it’s about communication. The best-run businesses don’t wait until payments are late to reach out. They build a process that keeps customers informed, accountable, and motivated to pay on time.

When you engage customers proactively, you reduce friction, strengthen relationships, and improve cash flow. Here’s how to build that system:

• 1. Set Clear Expectations Up Front
  Communicate payment terms before work begins. Whether it’s Net 15, Net 30, or due on receipt, make sure your customer knows what to expect. Clarity now prevents confusion later.

• 2. Invoice Immediately and Accurately
  Don’t delay billing. The faster your invoice goes out, the sooner the clock starts ticking. Double-check details like PO numbers, descriptions, and totals… errors cause payment delays.

• 3. Send Friendly Reminders Before Due Dates
  A simple reminder 3–5 days before the due date is one of the easiest ways to keep cash flowing. Customers appreciate professionalism and consistency.

• 4. Follow Up with a Personal Touch
  If a payment is late, skip the generic email. Call or send a personalized message. Often, late payments happen because of small issues that can be quickly resolved with direct communication.

• 5. Track and Review Receivables Weekly
  Don’t wait for month-end to see what’s overdue. Use your aging report as a live tool not a static document. Regular review keeps you in control and prevents surprises.

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Proactive receivables management isn’t pushy in my opinion although some will view it as that…it’s smart business. It shows customers you’re organized, professional, and serious about maintaining mutual trust. The result? Stronger relationships and faster payments, every time.

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