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How’s the week going?!
Most receivable issues don’t start after the invoice goes out. They start before it’s ever sent with other small details not lining up.
When payment expectations are unclear upfront, collections turn into negotiations instead of follow-ups….and this year we aren’t here to settle on anything.
Set expectations before billing
Confirm payment terms verbally or in writing. I would 100% get contractual agreements in place for your work.
Be clear on due dates, not just net terms. State this directly to your customers.
Explain how and where payment should be made. I have a PDF that goes out to all customers with these details and each invoice notes it as well.
Remove ambiguity before work begins. Do each of you understand the expectations and is it clear?
What clarity prevents
“I didn’t know it was due yet”
“We’re waiting on approval”
“Can you resend the invoice?”
Endless follow-ups with no commitment
Strong expectations sound professional
“Invoices go out same day and are due in 30 days.”
“We collect via ACH to avoid delays.”
“We follow up before due dates, not after.”
Why this matters in February
January revenue turns into February collections. If expectations weren’t set, cash slows before you realize it and before you know it you’re struggling to make payroll or pay down debt in the new year. I’m here to help you avoid this and it starts by being proactive and having a firm plan in place.
If you don’t have a plan in place or are lost, reach out to me about this.
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