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Most collection issues happen because follow-up starts too late. If there’s one thing I’ve learned in 15 years in Finance, it’s that early/often proactiveness in collecting money is crucial. Some businesses will wait until the invoice is past due to ask if there’s any issue with the invoice….this is crazy. Not to mention already costing you money too.
I’m offering a low cost policy/procedure on receivables right now if interested and you can reach out to me through here for 10% off. It’s helped other businesses save thousands and some even millions of dollars each month.
Waiting until an invoice is past due turns a simple reminder into a problem conversation. Proactive follow-up keeps payments predictable and professional. I have dealt with thousands of companies and the ones who complain about me “confirming” no issues ahead of time are 99% of the time the customers who pay me late, dispute after terms have expired or the ones who are strapped for cash. Literally, almost always the case.
Why early follow-ups work
Customers still have room to prioritize payment and 99% of other AP teams love that you’re confirming balances with them.
Issues surface while they are easy to fix and fresh on the mind.
Cash timing stays visible and controlled vs being shuffled into a new month with additional expenses now piling on.
When to follow up
5–7 days before the due date on large invoices and then the day it’s due (if you haven’t received any feedback).
As soon as payment commitments change or you obtain credit information that may increase your risk exposure.
Immediately if something feels unclear or your team relays information that makes you think cash may be stalled on their end.
What to say
“Just confirming this invoice is scheduled for payment on [date].”
“Let me know if anything is needed to keep this on track.”
“We wanted to make sure there are no issues before it’s due.”
What this prevents
Awkward past-due conversations or high cost 3rd party/legal collections.
Surprise delays that now push other company initiatives down or out months.
Customers treating invoices as optional and it lets them know you’re keeping close tabs on money owed. Gotta scream the loudest. IYKYK.
February is about tightening receivables execution. Proactive follow-up protects cash without damaging relationships.
You all got this, but you have to put a foot down and put a process in place if you’re lacking them.
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